Frequently Asked Questions
Everything you need to know about Felons Brewing Co.
Where do you ship your beer?
We currently offer nationwide shipping across Australia. Please note that someone over the age of 18 must be present to sign for the delivery.
How long does delivery take?
Orders are typically processed within 24 hours. Metro deliveries usually arrive within 2-4 business days, while regional areas may take up to 7 business days.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email with a tracking link to follow your brews from our brewery to your door.
What is your return policy for damaged goods?
If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery with a photo of the goods, and we will arrange a replacement or refund.
Are your beers vegan-friendly?
The majority of our core range is vegan-friendly. We do not use isinglass or gelatin in our filtration process. Please check individual product descriptions for specific dietary information.
Do you offer Click & Collect?
Yes, you can select 'Local Pickup' at checkout to collect your order directly from our brewery in Brisbane during our standard operating hours.