Returns & Exchanges

At Felons Brewing Co, we take pride in the quality of our brews and merchandise. If your order is damaged or incorrect, we offer a 30-day return policy to ensure you enjoy the best of our Brisbane-born refreshments.

Return Process

• 1.
  Check Your Order

  Inspect your delivery immediately upon arrival for any signs of damage or incorrect items, especially with perishable goods.

• 2.
  Contact Support

  Email our crew at [email protected] with your order number and photos of any issues to initiate your claim.

• 3.
  Secure Packaging

  For merchandise or unopened non-perishables, place items back in their original packaging to ensure they are protected during transit.

• 4.
  Process Refund

  Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.